Requirement
1. Multiple tenants (organizations) will use this system to analyze the call that they get in their contact center.
2. They can define various business rules and configuration to manage categorize and later analyze the calls.
3. There should be certain metadata that needed to be fetched from the call via some transcoding and stored so that it can be used for analytics and process improvement.
4. As this is a multi tenant application, expected number of total calls system can receive is more than a million on daily basis.
5. Transcoding should be configurable on various factors as this is a heavy operation and organization can choose selective transcoding to save cost.
